Seattle’s transit system struggles as riders refuse to pay

 Seattle’s Link Light Rail is a freeloader’s paradise.

There are no turnstiles, so passengers are supposed to either buy a ticket or tap their pre-paid card. But so few riders are paying, fares are currently covering just 5% of the system’s operating costs, a fraction of the 40% mark Sound Transit set as a requirement.

At a recent Sound Transit Board meeting, the outgoing CEO summed up the situation. “Our fare collection system relies overwhelmingly on an honor system,” Peter Rogoff said, “and our increasingly acute problem is that our riders aren’t honoring the system.”

By one measurement, as many as a staggering 70% of all passengers are free riders. But even that is only an estimate as there is almost no fare enforcement. Sound Transit did away with fare enforcement officers after a study revealed people of color were disproportionately getting fined. Instead, the system now relies on fare ambassadors. There are only a handful for the whole light rail system, so riders will rarely encounter them. They currently engage only 2% of all riders.

When fare ambassadors do board a train, they ask passengers if they have paid their fare. Most have not. But instead of removing fare evaders from the train, fare ambassadors ask a series of questions starting with a request for identification. About 76% of the free-riding passengers refuse to produce valid ID, which makes it impossible to issue a warning. – READ MORE